Clients have the right to complain about our services without fear of retaliation. It is our objective to resolve your concerns with the services to the best of our ability. Reviews of grievances will be conducted to identify trends and make improvements in services and business operations.
The following procedures are used in the event of a client grievance:
If you are dissatisfied with our services, please discuss it directly with your provider or our Director of Operations, Justin Harvey, at (480) 477-9199 or email@example.com.
If you are not satisfied with this solution or if you are not comfortable talking directly with your provider and have a complaint related to business practices, you may contact our CEO Erica Howard at (480) 477-9199 or firstname.lastname@example.org.
If you want to file a formal grievance, you will be asked to complete the written Grievance form, which you can obtain from your provider or from anyone in the office. (The forms are also available in our waiting room.) We will attempt to resolve your grievance and document the efforts taken. We will gather information and make reasonable efforts to satisfy your concerns. A written response will be provided to you within 10 business days.